Service level

We are always looking for ways to improve the efficiency and speed of our service offering and so far, it has brought us to the point where we can print and send your order within 24 hours from artwork approval.*

One of our main drivers is speed

Speed has been the driving force for us to upscale our printing capacity and to heavily invest in our production capabilities in Poland. We have now moved our entire facility to a new location, to cater for further growth and professionalisation. Besides a new location, we have installed a fully automated conveyer belt system to increase the efficiency of our printing process even further. All these steps will help us increase our overall service level. However, as one can imagine, working in a new infrastructure with new processes and brand new systems has its challenges.

Curious to see what happens when you place an order? Here you can find a full explanation of the ordering process of both printed and unprinted orders.

1. Ordering

You place your order online and within 3 steps you create an online proof.

a. upload an image file for printing in our online printing wizard (preferably vector file - ai, eps, pdf, cdr - or for logo printing; min. 300 dpi raster file for full colour printing*)

b. create a proof by adapting your logo, select a technique and print position for the logo

c. approve the proof

2. Artwork approval

Our pre-press department will receive your print proof and will validate the result. Changes will be made where necessary to ensure an optimal print result. Within 2 hours, your artwork approval pdf proof (visualisation) will be prepared in the 'My Account' section on the web shop. You will receive an email notification when the file is ready. A PDF can be downloaded, to send to your customer for approval and adjustments can be requested. Once approved we will start preparing your order for production.

3. Production and delivery

Depending on the quantity and technique, your goods will be ready for transport within 24 hours! Approve your order by 17:00 CET/ 15:00 GMT, to have your order shipped as soon as possible, many orders can be shipped within 24 hours.

Direct delivery to your client is possible, you can specify any shipping address within your country when placing your order, and we will send the parcel with neutral documents and labels. The morning after your order has been dispatched, you will receive an automatic email with your pdf invoice attached and a shortcut to track & trace your order.

* All other artwork file formats will be accepted, but our prepress department will, when necessary, make a change to reach an optimal result. This could add to the lead-time slightly, as all changes would need to be approved by you or your customer.

1. Ordering

You place your order online. During the ordering process you can specify any shipping address within your country, so we can ship directly to your end customers. Of course we will send the parcel with neutral shipping documents and labels.

2. Stock allocation

We store our products in one central location in Ruda, Poland, to facilitate an optimum speed of delivery.

a. Every product available on the day of ordering is sent automatically from the warehouse.

b. If the goods are not available in the warehouses at the moment of ordering, our system will confirm the required quantity from the nearest incoming shipment.

c. Should a product not be available from our warehouse or from incoming deliveries, you will see on the order confirmation that the status of the product is ""unconfirmed"". The system may also ask you to remove the item from your order. In this case, you can check expected arrival time to our European warehouse via your Customer Service contact.

3. Order confirmation

Immediately after placing the order through the web shop, an order confirmation email will be sent to the email address assigned to your web shop login. Here you can see the expected dispatch dates and place of dispatch for each order line.

4. Cut-off times

To have your order sent the very same day, you need to finalise your order before our cut-off times:

a. 13:00 am CET for standard plain stock orders

b. 12:00 noon CET for sample orders

5. Sample orders

Should you need samples fast, you can place your order until 12:00 noon CET to have it shipped the same day. You can order up to 5 pcs per product.

6. Dispatch and shipping

Once your order is saved, our logistic units will start preparing it for dispatch. If you request any changes (change of address, quantity or product, etc.), our colleagues will check if the order has already been processed or if any changes are still possible. The morning after your order has been dispatched, you will receive an automatic email with your pdf invoice attached and a shortcut to track & trace your order.

We handle your order with great urgency and care

We can ship your order to any requested delivery address. In most cases we are asked to ship directly to the end user, saving you time and money. Of course, our deliveries are sent with neutral shipping documents and labels, so there is no reference to midocean.

If you have an urgent order that you need even faster than our normal delivery time, we can, of course, send your order by express next day delivery. Please feel free to challenge us anytime you have an urgent request!