You place your order online. During the ordering process you can specify any shipping address within your country, so we can ship directly to your end customers. Of course we will send the parcel with neutral shipping documents and labels.
2. Stock allocation
We store our products in one central location in Ruda, Poland, to facilitate an optimum speed of delivery.
a. Every product available on the day of ordering is sent automatically from the warehouse.
b. If the goods are not available in the warehouses at the moment of ordering, our system will confirm the required quantity from the nearest incoming shipment.
c. Should a product not be available from our warehouse or from incoming deliveries, you will see on the order confirmation that the status of the product is ""unconfirmed"". The system may also ask you to remove the item from your order. In this case, you can check expected arrival time to our European warehouse via your Customer Service contact.
3. Order confirmation
Immediately after placing the order through the web shop, an order confirmation email will be sent to the email address assigned to your web shop login. Here you can see the expected dispatch dates and place of dispatch for each order line.
4. Cut-off times
To have your order sent the very same day, you need to finalise your order before our cut-off times:
a. 13:00 am CET for standard plain stock orders
b. 12:00 noon CET for sample orders
5. Sample orders
Should you need samples fast, you can place your order until 12:00 noon CET to have it shipped the same day. You can order up to 5 pcs per product.
6. Dispatch and shipping
Once your order is saved, our logistic units will start preparing it for dispatch. If you request any changes (change of address, quantity or product, etc.), our colleagues will check if the order has already been processed or if any changes are still possible. The morning after your order has been dispatched, you will receive an automatic email with your pdf invoice attached and a shortcut to track & trace your order.